Your privacy, handled with care.

We collect only what we need to give you a quote and complete your move:

• Contact details you provide — name, phone number, email and pick-up/drop addresses when you request a survey or quote.
• Move details — home size, inventory, preferred date and any special items you tell us about.
• Communications — messages you send us on the website, WhatsApp, email or phone.
• Website usage data — pages viewed, device/browser type and approximate location from your IP, collected via cookies and analytics tools.

We do not knowingly collect information from children under 18, and we do not sell your personal information.

• Preparing your quote, scheduling a survey and coordinating your move.
• Contacting you about your booking, payments, receipts and follow-up.
• Providing customer support and resolving complaints.
• Improving our website, services and safety — for example, understanding which pages are most useful.
• Complying with legal, tax and regulatory obligations.

We share information only where required to run your move or as required by law:

• Our crew and partner vehicles assigned to your move receive the details needed to reach you and deliver your goods.
• Service providers that host our website, send messages/emails, process payments or provide analytics act on our instructions under confidentiality.
• Authorities when we are legally required to disclose information (for example, transit permits or lawful requests).

We do not sell or rent your personal information to third parties for their own marketing.

Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how visitors use it. You can control cookies in your browser settings — blocking some may affect site functionality.

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. No system is fully secure, so we cannot guarantee absolute security.

We keep your information only as long as needed to provide our services, honour bookings and receipts, resolve disputes and meet legal and tax obligations.

• Request a copy of the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Ask us to delete information we no longer need to keep.
• Opt out of promotional messages at any time by replying "STOP" or emailing us.

To make a request, contact us using the details below. We may need to verify your identity before acting on the request.

We may update this Privacy Policy from time to time to reflect changes in our services or the law. When we do, we'll update the "Effective date" at the top. Please check back periodically.